We are also introducing a new Microsoft Self Service Password Reset facility to help make resetting your password simpler while we are all studying and working remotely.

To reset your password, go to or click on the forgotten password link in Outlook Web Access

Enter your Office365 user ID (staff – no dot between your initial and surname) and enter the captcha text

Open the Microsoft Authenticator app on your phone and a password code will be displayed

Type this into the device you are trying to reset the password from and click Next

Enter a new password twice and click Finish.  Make sure to log out of all devices.