FAQ’s
What is expected of me when working at home?-This should be discussed with your line manager.
How do I get help for IT issues if the building is closed?-Email
ITHelpdesk@rcs.ac.uk, individual members of the IT Team may be unavailable during this period.
What can I do to prepare for remote working?–Discuss expectations with your line manager.
-Test the functionality available to you.
-Discuss how to carry out tasks with colleagues.
-Working remotely may mean a change to working practices.
What services are available externally?
How do I get an RCS issued laptop?-In the first instance discuss this with your line manager.
-If they decide there is a requirement then you will be added to the list.
-Requests will be prioritised on the basis of business need.
Can you supply monitors, keyboards, mice or other equipment for working from home?-RCS does not hold stocks of monitors or other peripherals,therefore we cannot issue you with additional equipment.
What is the best way to contact colleagues when working from home?-Email is ideal, however you should also consider the use of MS Teams for calls etc.
How do I get email on my phone / tablet?
Can I connect my own device to the VPN?
How can I make sure my own devices are as secure as possible?
I don’t have internet at home. Can I still use the VPN?-No. You need an internet connection to use the VPN.
My home internet connection keeps dropping out. Can you help me?-No. You should contact your Internet Service Provider.
How could I deliver a lesson, meeting or tutorial to one student?
How could I carry out a lesson, meeting or tutorial with a group of students?
How do I access my voicemail while working remotely?-Dial your full number and let it ring to voicemail,
Once the autoattend answers press *
Enter your extension ID
Enter your pin code.
